Privacy
Privacy
At PETSIS we are interested in the protection of your personal data and we want to be open and transparent about how they are processed.
For this reason we have created this Privacy Policy in which we explain how we process and protect your personal data.
The Greek sole proprietorship "PETSIS", is responsible for processing your personal data in accordance with applicable law.
Address: 49 ΜΑΡΤΥΡΩΝ 97, 46100, ΗΓΟΥΜΕΝΙΤΣΑ
VAT NUMBER.:998946191
Tel. : +30 2665 041005
Contact e-mail for personal data issues: info@petsis.gr
Where do we store your data?
Except as expressly provided herein, the data we collect from you is stored under European law.
Your rights
Right of access:
You have the right to request information about your personal data that is in our possession at any time. For this purpose you can send us an e-mail at
info@petsis.gr .
Right to portability:
In cases where PETSIS processes your personal data by automated means based on your consent or under a contract, you have the right to receive a copy of your data in a structured, commonly used and machine-readable format. You can also request the direct transfer of your data to a third party. The above right concerns only personal data that you have provided to us.
To exercise your above right you can send us an e-mail at info@petsis.gr .
Right of correction:
You have the right to request the correction of your personal data if it is inaccurate or their completion if it is incomplete.
If you have an account at PETSIS, you can modify your data through it.
You can also send us an e-mail at info@petsis.gr .
Right to delete:
You have the right to request the deletion of your personal data processed by PETSIS at any time, especially when:
Your personal data is no longer necessary in relation to the purposes for which it was collected or otherwise processed
The processing of your data is based on your consent and you revoke this consent
Your data has been processed illegally
The above right does not exist in particular when:
The processing of your data is necessary for the establishment, exercise or support of legal claims
The processing of your data is necessary for the observance of the legal obligation of PETSISthat imposes the processing.
In any case, we will inform you about the satisfaction or dissatisfaction of your request and in case of dissatisfaction, the reasons for which it is due.
To exercise your above right you can send us an e-mail at info@petsis.gr .
Right of objection:
You have the right to object to the processing of your personal data based on the legal interest of PETSIS. In this case, we will stop processing your personal data unless we can prove that we have compelling and legitimate reasons for processing that outweigh your rights and freedoms or to establish, exercise or uphold legal claims.
To exercise your above right you can send us an e-mail at info@petsis.gr .
Right of objection to direct marketing:
You have the right to object to the processing of your personal data for the purpose of direct marketing.
You can express your desire in the following ways:
Following the instructions that accompany each e-mail with promotional content
By sending an e-mail to info@petsis.gr .
Restriction right:
You have the right to request a restriction on the processing of your personal data in the following cases:
When you question the accuracy of your personal data and until PETSIS verifies the accuracy of it.
When the processing of your data is illegal and you object to their deletion asking instead to limit their use. When Svoura Coffe no longer needs your personal data for processing purposes, but this data is necessary for you to establish, exercise or support legal claims
When you object to the processing of your data by PETSIS based on the legal interest of the latter and until the existence of the illegal reasons of Svoura Coffe that prevail over your freedoms or rights is verified.
To exercise your above right you can send us an e-mail at info@petsis.gr .
Right to lodge a complaint with the competent supervisory authority:
If you believe that PETSIS processes your data incorrectly, you can contact us at info@petsis.gr or by phone at +30 2665 041005. You can also file a complaint with the Personal Data Protection Authority or any other competent supervising Authority.
Modifications to our Privacy Policy:
We may need to modify our Privacy Policy. The latest version of the Privacy Policy is always available on our website.
INTERNET SHOPPING
WHY DO WE USE YOUR PERSONAL DATA?
We will process your personal data to manage your online purchases at PETSIS by processing your orders and returns through our online services and sending you notifications about the delivery of your items.
Your personal data is used to identify you, to confirm that you have reached the statutory age so that your legal commitments are valid and to confirm your address by external partners.
WHAT KIND OF PERSONAL DATA ARE WE PROCESSING?
We process the following categories of personal data that concern you:
Contact details such as name, address, e-mail and telephone, gender (if you choose to enter this information) and date of birth (if you choose to enter this information)
payment method information (such as payment method chosen, transaction date and amount)
information about orders
If you maintain an account at PETSIS, we also process personal information that you provide to us under the above account such as:
historic markets
wishlist
WHO HAS ACCESS TO YOUR PERSONAL DATA?
Your personal data disclosed to third parties is used only to provide you with the above services. Consequently, the recipients of your personal data may be warehouses and partner courier companies and our accountants / tax advisors.
In each case, only the data necessary for the provision by each cooperating service of the respective service for which the transfer is made are transmitted.
Some of the above companies may have an independent right or obligation to process your personal data. In this case they act themselves as responsible for the respective processing.
WHAT IS THE LEGAL BASIS OF PROCESSING YOUR PERSONAL DATA?
The processing of your personal data is necessary for the PETSIS provision of the service consisting of the management and delivery of your order.
FOR HOW LONG DO WE STORE YOUR PERSONAL DATA?
We will keep your personal data for a period of 3 years from your last purchase.
DIRECT COMMERCIAL PROMOTION
WHY DO WE USE YOUR PERSONAL DATA?
We will process your personal data to send you newletters and promotional offers via e-mail and / or telephone.
To make your experience as a user of PETSIS better, we will provide you with information relevant to your interests, suggest products, send you reminders about the products in your shopping cart and offers.
WHAT KIND OF DATA DO WE PROCESS?
We will process the following personal information
contact details such as e-mail and telephone
gender (in case you choose to let us know this fact)
If you maintain an account at PETSIS, we will also process personal information you provide to us under the above account such as:
name
address
age
historic markets
wishlist
WHO HAS ACCESS TO YOUR PERSONAL DATA?
Your personal data disclosed to third parties is used only to provide you with the above services. As a result, your personal data may be recipients of advertising agencies and technical providers of marketing messages.
Under no circumstances do we transfer, sell or exchange your personal data for the purposes of third party marketing.
WHAT IS THE LEGAL BASIS OF PROCESSING YOUR PERSONAL DATA?
The processing of your personal data is based on your consent or in the event that it has been preceded by the purchase of products, regarding the promotional e-mails that we send you, in our legal interest.
RIGHT TO WITHDRAW YOUR CONSENT:
You have the right to revoke your consent at any time, by sending an e-mail to info@petsis.gr, and the right to object to the use of your personal data for the purposes of direct marketing.
If you exercise these rights, Svoura Coffe will no longer be able to send you promotional offers or information based on your consent.
You may object to the use of your personal data for the purpose of direct marketing in the following ways:
Following the instructions that accompany each e-mail with promotional content
By sending an e-mail to info@petsis.gr
FOR HOW LONG DO WE STORE YOUR PERSONAL DATA?
We will retain your personal information for the purpose of direct marketing until you withdraw your consent or object to the use of your personal data for the purpose of direct marketing.
ACCOUNT PETSIS
WHY DO WE USE YOUR PERSONAL DATA?
We will process your personal data to manage your personal account and offer you a more enjoyable user experience at PETSIS.
We will provide you with a history and information about your orders, returns and points and allow you to manage your account settings. We will also provide you with easy ways to keep your information accurate and up to date, such as your contact information. Furthermore, we will allow you to store items in your cart and in your wishlist.
WHAT KIND OF PERSONAL DATA DO WE COLLECT?
We will always process your e-mail and the password you set when you log in to your PETSIS account.
We will also process the following categories of personal data:
contact details such as name and e-mail
address and telephone (if you choose to enter this information)
date of birth (if you choose to enter this information)
gender (if you choose to enter this information)
We will process the following data in case you purchase and / or return products
order history
return history
points history
WHO HAS ACCESS TO YOUR PERSONAL DATA?
Your personal data is sent to third parties only to the extent required to provide the above mentioned services and for this purpose.
Your data may be transmitted outside the European Economic Area. In this case we ensure that there is an adequacy decision of the European Commission or that the appropriate guarantees are taken to ensure adequate protection of your data.
WHAT IS THE LEGAL BASIS OF PROCESSING YOUR PERSONAL DATA?
The processing of your personal data regarding your account is based on your consent to the creation of the account.
RIGHT TO WITHDRAW YOUR CONSENT:
You have the right to revoke your consent at any time by sending an e-mail to info@petsis.gr. In this case we will delete your account.
FOR HOW LONG DO WE STORE YOUR PERSONAL DATA?
We will keep your personal data for as long as you have an active account.
You reserve the right to cancel your account at any time. In this case we will only retain your personal data if their retention is required by applicable law and / or if there is a pending dispute.
Your account will no longer be considered active if you have not placed an order in 3 years. If your account becomes inactive, your personal data will be deleted.
customer service
WHY DO WE USE YOUR PERSONAL DATA?
We will process your personal data to handle queries, complaints, queries, product return issues and technical support issues.
We can also contact you in case there is a problem with your order.
WHAT KIND OF PERSONAL DATA ARE WE PROCESSING?
We will process the data you make available to you, including the following categories:
contact details such as name, address, e-mail and telephone
payment information and history
information about orders
account information
any kind of communication on the issue
WHO HAS ACCESS TO YOUR PERSONAL DATA?
Your personal data is sent to third parties, such as courier companies, companies that manage product returns and / or warehouses, only to the extent required to provide the services mentioned above and for this purpose.
WHAT IS THE LEGAL BASIS OF PROCESSING YOUR PERSONAL DATA?
The processing of your personal data when your product order has preceded is based on the sales contract between us, in any other case is based on our legal interest.
FOR HOW LONG DO WE KEEP YOUR PERSONAL DATA?
We retain your personal data for a period of 5 years from the final settlement of the request, question, complaint, question or other issue.
LIVE CHAT
WHY DO WE USE YOUR PERSONAL DATA?
Our website provides the possibility of live chat with customer service. When you use this feature we process the personal data you submit to us in this way for the best possible service.
WHAT KIND OF PERSONAL DATA ARE WE PROCESSING?
We will process the following categories of personal data
full name
WHO HAS ACCESS TO YOUR PERSONAL DATA?
Your personal data is not sent to third parties.
WHAT IS THE LEGAL BASIS OF PROCESSING YOUR PERSONAL DATA?
The processing of your personal data when your product order has preceded is based on the sales contract between us, in any other case it is based on our legal interest.
FOR HOW LONG DO WE KEEP YOUR PERSONAL DATA?
We keep your personal data for a period of 3 years from our last contact.
WHY DO WE USE YOUR PERSONAL DATA?
We will process your personal data when you participate in online contests. In this case we will use your personal data to identify you, confirm your age, contact you about the competition before and after an event, as well as to contact you in case you are declared a winner and to to hand you the corresponding award.
WHAT KIND OF PERSONAL DATA ARE WE PROCESSING?
We will process the following categories of personal data
contact details such as name, address, e-mail and telephone
age
information you submitted to the competition
WHO HAS ACCESS TO YOUR PERSONAL DATA?
Your personal data is sent to third parties, such as courier companies for the delivery of prizes, and partner companies, which undertake on our behalf the organization and conduct of competitions, only to the extent required to provide the above services and to this purpose.
WHAT IS THE LEGAL BASIS OF PROCESSING?
The processing of your personal data is based on your consent, which is obtained when you choose to participate in the competition.
YOUR RIGHT TO WITHDRAW YOUR CONSENT:
You have the right to revoke the above consent at any time, by sending an e-mail to info@petsis.gr. In this case, however, we will not be able to offer you the services mentioned above.
FOR HOW LONG DO WE KEEP YOUR PERSONAL DATA?
We will keep your personal data for 3 months after the completion of the competition.
FULFILLMENT OF LEGAL OBLIGATIONS
WHY DO WE USE YOUR PERSONAL DATA?
We will process your personal data to comply with legal obligations (including tax - accounting), court decisions and orders of courts or other authorities.
WHAT KIND OF PERSONAL DATA ARE WE PROCESSING?
We will process the following categories of personal data
order number
full name
Postal address
transaction amount
Transaction date
WHO HAS ACCESS TO YOUR PERSONAL DATA?
We will share your personal data with our partners, who help us fulfill our above obligations, such as our accountants and tax and legal advisors.
WHAT IS THE LEGAL BASIS OF PROCESSING YOUR PERSONAL DATA?
The above processing is necessary for our compliance with our legal obligations.
FOR HOW LONG DO WE KEEP YOUR PERSONAL DATA?
We will retain your personal data for as long as required by applicable law in order to comply with our above obligations.
Prevention and prevention of abuse and crime
WHY DO WE USE YOUR PERSONAL DATA?
We will process your personal data to detect, prevent and deal with cases of misuse of our services, as well as to prevent and investigate cases of fraud and / or other criminal acts.
WHAT KIND OF PERSONAL DATA ARE WE PROCESSING?
We will process the following categories of personal data
contact details such as name, address, e-mail and telephone
order history and information
history of deliveries and returns
payment information
Your personal data is sent to third parties only to the extent required to fulfill the above purposes.
We may disclose your personal information to insurance companies, legal authorities and advisers, investigators or prosecutors for investigations. Some or all of the above recipients may have the independent right or obligation to process your personal data by acting as processors in this case.
WHAT IS THE LEGAL BASIS OF PROCESSING YOUR PERSONAL DATA?
The processing of your personal data in order to prevent the misuse of our services is based on our legal interest.
FOR HOW LONG DO WE KEEP YOUR PERSONAL DATA?
We will retain your personal information for as long as necessary in order to prevent and / or report any fraud or other offenses committed.